Our Unified Customer Strategy

We aim to prioritize customer centricity. We support the creation of relationships that yield sustainable customer value over their entire lifetime by project delivery, marketing and caring for customers based on their specific needs and preferences.

• We manage customer knowledge, make effective use of customer-facing technologies and act on the economics of our customer portfolios.
• We offer differentiated Services and personalized customer experience optimized around key company performance goals such as customer satisfaction, loyalty and profitability.

We always:

• Treat our customers with respect.
• Feel not afraid to apologize or admit a mistake, and
• Stay professional, courteous and considerate at all time.

Inquiries and Placement of Projects

We prefer to receive and send communications electronically via this web site and/or e-mail. We kindly request your agreement that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may use the Contact Us or/and Request Quote forms, or email us at:

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Inquiries can be made via phone, Skype or Twitter to clarify the placement and execution of projects, and for support provision:

Voice, landline (BG): Intl. +359 2 481 2061
Voice, mobile (BG): Intl. +359 88 779 6425
Skype: kinyra
Twitter: Leshtanski

A staff member will attend to your call, or if we are unable to reply, we shall try to reach you as soon as possible during your business hours.

Further communication via instant messaging in all major messengers, including Yahoo Messenger: kinyra_com

Project Management and Delivery

All projects are carried out according to:

• Terms of Services of Kinyra Agency (TOS)
• For large projects (over USD 3 000 /three thousand/) - our TOS need to be supplemented by a Service Contract and a Mutual Non-Disclosure Agreement

We are continually increasing the value of our excellent project management by ensuring that we apply sound project management techniques and have standard processes in place to deal with all contingencies, regardless of the project size, complexity or impact on our company. Thus your small or large projects will be speedily completed and always on time, within budget, to the highest level of quality, and will have achieved their objectives.

Free Trial

We offer a no obligation free trial of:

• 150-200 words in Website Localization
• 300-400 words in Website Content (Editing/Proofreading Services)
• Half an hour in any Personal Web Assistants plan

to convince our potential customers about our excellent services.

The free trial options in any type of plan can only be used one time by any one institution or individual regardless of discrepancies in the contact information.

Pricing

Each Web Development, Website Content, Website Localization and Personal Web Assistants project is unique and will be competitively priced on an individual basis.

Our Prices start from:

• EUR 80.00 per Simple Website for Web Development
• EUR 40.00 per 2 000 words or less for Website Content Editing
• EUR 0.05 per word/translation for Multilingual Website Localization
• USD 7.90 per one hour/in 15 min. increments for Personal Web Assistants

Currently, we do not charge VAT for our services.

Payment Options

Payments should be made in U.S. Dollars (USD), Euro (EUR) or Bulgarian Levs (BGN) and may be remitted via a bank wire, Moneybookers, PayPal or ePay.bg.

All payments need reference Kinyra Agency's Proforma Invoice number so that your account can be credited properly.

If you have any questions, please do not hesitate to contact us.

Complaints

In case within seven business days after delivery (two weeks for large projects) you find out that a report contains 2%+ errors and duly inform us, we will accept the problem, admit responsibility and apologize. Then act to speedily remedy the situation:

• Perform amends - reparation to the required standards, or
• Offer a full refund as we require no payment for any of our reports which may be less than 98% perfect, and
• Finally, attend to your response.

Cancellations

Apart from smaller projects in Personal Web Assistants Services, if for any reason you want to cancel a project you ordered in Web Development, Website Content, Website Localization, and get a refund on the fee charged to your account, email us and we will review your request and process it against the Terms of Services of Kinyra Agency (and any additional contracts for large projects) as soon as possible. We may choose to cancel a project also and any unused balance will eventually be pending for a refund as well.

Service Guarantees

We only represent and warrant that:

• We will perform the agreed services with due care and skill.
• The provided services and the materials will not infringe or violate any intellectual property rights or other right of any third party.
• No payment will be required for any of our reports which may be less than 98% perfect.